Polycom VVX300 & VVX310 Setup Instructions

Caveat: this is simply what worked for me (KJ6WEG) in Sept 2024 on the Bay Area Mesh, and should not be considered official instructions, nor necessarily the best way to do things.

Resetting the phone to factory defaults

If you receive a VVX300/301 phone that is set up for someone's PBX, you will want to reset it to factory defaults before configuring it for the PBX on the mesh network, following the instructions below. If your phone has already been reset, you can continue to the setup instructions below.

Note: the reset instructions were derived from info on this website.

Factory Reset with the admin password

If you know the admin password (default: 456), then you can reset the phone more easily with the following steps:

1. Boot up the phone and then click on the Home button
2. Scroll to "Settings" (gear icon) and select it.
3. Go down to "Advanced" and select it.
4. Enter the admin password (default: 456) and press the enter button. - If the phone says "Sorry, please try again", then you have the incorrect password. - If the phone shows just 2 options (Change User Password & Reboot Phone), then you've entered the user password (default: 123), instead of the admin password.
5. Select "Administration Settings"
6. Scroll down and select "Reset to Defaults"
7. Scroll down and select "Reset To Factory"
8. When it asks "Are you sure?", select "Yes" and wait for the phone to reset and reboot.

Factory Reset without the admin password

If you do not have the current admin password, you can reset the phone using a more difficult procedure:

1. Look on the back of the phone and find the MAC address (12 characters - numbers and letters). It should be on a sticker like the one shown here. Write it down on a piece of paper or take a photo of it.
   

   Mac Address sticker
2. Power off the phone by unplugging the power cable (or network cable if using PoE).
3. Plug the phone back in and carefully watch it power up.
4. When you see it "Starting Application..." and an option to Cancel, press Cancel button
5. Quickly press and hold down the keys: 1, 3, 5
6. After holding down the correct keys, you will be prompted to "Enter password: to reset settings".
7. Enter the MAC address of the phone as the password. In order to enter the MAC address, use the keypad to type it in each character, making sure to select the correct character type for each one: numeric (1->Aa), upper case letters (A->a1), or lower case letters (a->1A). In order to enter letters, press the button with the letter on it, and press it the number of times corresponding to the position of the letter on the key. For example, for the letter D, select upper case letters (A->a1) and press the 3 button once for "D". Or for the letter F, select upper case letters (A->a1) and press the 3 button three times for "F" (D -> E -> F).
8. When you are done, press the "Ok" button. If it asks you to confirm, tell it "Yes" and the phone should reset and reboot. If you entered the password incorrectly, or it doesn't work, press Cancel and try again.

Set up the phone for the BAM PBX

Instructions coming soon...